BPO

Customer Service Outsourcing

  • Inbound Call Handling
  • 24/7 live support for customer inquiries, complaints, and assistance.
  • Help desk and technical support.
  • Order tracking and status updates.
  • Outbound Call Handling
  • Customer retention campaigns.
  • Feedback and survey collection.
  • Follow-ups on unresolved issues.
  • Multichannel Support
  • Live chat, email, SMS, and social media management.
  • Multilingual support (English, Spanish, French, Creole, and others).

Sales Outsourcing

  • Lead Generation
  • Outbound cold calling.
  • Email and digital lead campaigns.
  • CRM-integrated lead management.
  • Appointment Setting
  • Schedule meetings or demos for client sales teams.
  • Order Processing & Upselling
  • End-to-end sales transaction support.
  • Cross-selling and upselling during customer interactions.

Technical Support Outsourcing

  • Help Desk Support
  • Tier 1 and Tier 2 technical troubleshooting.
  • Software installation assistance.
  • Remote desktop support.
  • Product Support
  • Consumer electronics and software troubleshooting.
  • Guided usage training for products and platforms.
  • SaaS Support
  • Support for software setup, usage, and error resolution.
  • Proactive system updates and maintenance alerts.

Marketing Support Outsourcing

  • Digital Marketing Campaigns
  • Social media management (content creation, posting, analytics).
  • PPC campaigns and search engine marketing.
  • SEO optimization services.
  • Content Marketing
  • Blog writing, whitepapers, and thought leadership articles.
  • Video and infographic creation.
  • Email Marketing & Automation
  • Design and execution of email campaigns.
  • Lead nurturing through marketing automation tools.

Administrative Support Outsourcing

  • Data Entry and Management
  • Digitizing records and ensuring accuracy in data collection.
  • CRM data management and reporting.
  • Virtual Assistance 
  • Scheduling, appointment setting, and calendar management.
  • Document preparation and expense tracking.
  • Digital Document Storage
  • FasTrak Briefcase for secure document storage.
  • Expiry alerts and multi-user sharing.

Finance and Accounting Outsourcing

  • Bookkeeping
  • Accounts payable and receivable management.
  • Reconciliation and monthly reporting.
  • Payroll Processing
  • Employee salary calculations and tax filings.
  • Invoice Management
  • Invoice creation, distribution, and follow-up for payments.

Industry-Specific Services

  • Healthcare
  • Patient appointment scheduling.
  • Insurance claims processing.
  • Medical transcription.
  • Retail & E-commerce
  • Order processing and fulfillment support.
  • Inventory management.
  • Customer loyalty program management.
  • Real Estate
  • Virtual tour scheduling and client communication.
  • Lead management for property buyers and renters.
  • Technology & SaaS
  • End-user training for software and technology tools.
  • Product demo and webinar hosting.

Specialized Services

  • Event Assistance
  • Registration and attendee management.
  • Live support for virtual and hybrid events.
  • HR Support
  • Recruitment assistance and background verification.
  • Employee onboarding support.
  • Knowledge Process Outsourcing (KPO)
  • Market research and competitive analysis.
  • Legal process outsourcing (LPO) such as contract reviews.

Add-On Services

  • Analytics and Reporting
  • Customer interaction analytics for insights and optimization.
  • Marketing campaign performance tracking.
  • Multilingual Support
  • Access to agents fluent in multiple languages for global operations.
  • After-Hours & Emergency Support
  • Extend operational hours during peak times or emergencies.

Full-Service BPO Solutions

  • End-to-End Customer Lifecycle Management
  • From lead generation to post-sale customer support.
  • Integrated SaaS and Call Center Support
  • Combines ProSIWO SaaS tools with FasTrak Connect live agent services for seamless operations.

Competitive Edge

24/7 Availability

Never miss a customer interaction with round-the-clock services.

Scalability

Start small and scale up as your client’s business grows.

Customization

Flexible plans tailored to business size and industry.

Cost Savings

Affordable pricing compared to in-house staffing.

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